FAQs

HOW DO I PLACE AN ORDER?
lapetitemaison.com.au is designed to make shopping for your favourite designer products a breeze! Simply choose from one of the dropdown menu options :  CLOTHING, ACCESSORIES, HOMEWARES, DESIGNERS or SALES to navigate to your chosen item/s. Select your size and colour and click on ADD TO CART. Once you have completed your shopping, go to the CHECKOUT. You will then create an account, enter your details and pay with your credit card through PayPal to complete the purchase.


WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?
Your order will be processed and sent the same day if your order is received by 12pm Monday to Friday.

You may select from Overnight Express options within Australia (overnight, sometimes 2 days if West coast); Off Peak option within Australia (allow up to 5 working days) and International Registered Post, (allow up to two weeks). Timing is a guideline only as we cannot be held accountable for circumstances with post, traffic, customs etc once your item has shipped. Please read our Shipping Information on the bottom of our Home page.


WHAT SHOULD I DO IF SOMETHING IS WRONG WITH MY ORDER?
We are so sorry if this happens.. Please contact us by phone on + 61 2 4773 9785 or +61 409 091 932 or send an email to shop@lapetitemaison.com.au and we will resolve your problem immediately. Please contact us within 2 days of receiving your order.


WHAT ARE THE EXCHANGE POLICIES?
A full refund for items paid in full RRP. We do not refund on sale, discounted or promotional items. Our Exchange or Refund policy is within 7 days of receiving goods. We are unable to except goods that are not in their original sale condition. All swing tags must be on your item. The cost of the return freight is the responsibility of the customer. We ask that all returns are sent via Registered Express Post with a signature on arrival. We do not exchange or offer a store credit for any item that is a sale item.


CAN I USE A STORE CREDIT NOTE OR GIFT CARD ONLINE?
Yes you can! You may use your online credit note or e-gift card at our online store. Just enter the code at the checkout. Credit notes and gift cards issued in store may not be used online. They may only be used at our Mulgoa Boutique.


DO WE OFFER ONLINE LAYBY?
No, we do not offer online lay-by.  We do offer lay-by for in-store purchases on full priced Items only.


DOES LA PETITE MAISON BOUTIQUE OFFER INTERNATIONAL SHIPPING?
Yes we do. We offer international shipping of $25 flat rate.


DO WE OFFER SHIPPING WITHIN AUSTRALIA?
Yes we do. Our shipping charge for domestic delivery is $12, Free over $300 flat rate via Aust Post Express or Off Peak is $8, Free over $200, allow up to 5 working days.

Please read our Shipping Information at the bottom of our home page.

WILL I HAVE TO PAY DUTIES OR TAXES ON MY INTERNATIONAL ORDER?
La Petite Maison cannot be held responsible for any extra charges that may be applied to your item by customs. The responsibilities for any custom duties, foreign taxes and charges or any other fees which may be imposed will test with the customer..


WHERE CAN I FiND LA PETITE MAISON BOUTIQUE ONLINE?
As well as our e-boutique, we would love you to join our Instagram and Facebook pages that are updated regularly. 


WHERE IS YOUR STORE?
We have a bricks and mortar Boutique located in Mulgoa Village, Mulgoa NSW.  Address details can be found in CONTACT US at the top of our home page.


CAN I LEAVE FEEDBACK?
Yes please ! We would love to hear from you! You may send us an email to shop@lapetitemaison.com.au or fill in our enquiry form. We hope you enjoy your shopping experience with La Petite Maison E-Boutique.